Calling 911?

When accessing resources by calling 911, make your initial statement very clear, and allow the dispatcher to ask the questions from that point. The call will be much more effective when the dispatcher is allowed to ask the questions after having received a clear initial statement from the caller. Screaming at dispatchers is not effective. If they cannot understand you, they certainly cannot be expected to get accurate information from you.

Sometimes callers feel that the dispatcher does not share in their urgency. Dispatchers ar trained to remain calm, and listen to the callers needs and determine what the emergency priority. 911 is not a question and answer hot line, for all the publics medical needs. It is designed to summon the appropriate resources in the event of an "emergency." If you are not sure if the situation is emergent then you should call 911.

Taking a basic level CPR and First Aid class can help with understanding how to identify life threatening emergencies and appropriately responding until help arrives. Most emergency dispatchers are trained to provide basic instructions to help callers manage their situation. Dispatchers however are very limited in what they can do and it should be understood that they are not in a position to provide solutions to all emergencies. There will always be situations where there is nothing the dispatcher can do except to summon the appropriate resources.

Having basic life support training can help you effectively recognize and respond to many different kinds of emergencies. Training can make all the difference in somebody's world, when care is needed.

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